- Our Collection of your Personal Information
The information we collect may include your personal information, such as [your name, contact information and product and service selections. We collect personal information from you at different points, including but not limited to the following:
- [when we correspond with you as a customer or prospective customer;]
- [when you visit our website;]
- [when you take out an insurance policy via us; and]
- [when you contact us for help]
- Our Use of your Personal Information
Our Company may use information that we collect about you to:
- [deliver the products and services that you have requested;]
- [manage your customer relationship and provide you with customer support;]
- [perform research and analysis about your use of, or interest in, our products or services;]
- [communicate with you by e-mail, postal mail, telephone and/or mobile devices about products or services that you may hold with us, may be of interest to you either from us, or other third parties;]
- [verify your eligibility to credit facilities;] and
- [transfer personal information to third parties for any legally permissible purpose in our sole discretion.]
- [enforce our terms and conditions]
- [insert any other processing which you pursue for your own legitimate business interests]
[We do not sell personal information to third parties.]
- Our Disclosure of your Personal Information to Third Parties
We may share your personal information with third parties only in the ways that are described in this Privacy Statement:
- [we may provide your information to our partner insurers and service providers who perform functions on your/our behalf;]
- [we may provide your information to our service providers who perform functions on our behalf.] [Usually our service providers sign a standard confidentiality agreement;]
- [we may share your data with any parent company, subsidiaries, joint ventures, other entities under a common control or third party acquirers.] [We would direct these other entities will honor this Privacy Statement;]
- [we may allow a potential acquirer or merger partner to review our databases, although we would restrict their use and disclosure of this data during the diligence phase and direct them to treat the data confidentially];
- [as required by law enforcement, government officials, or other third parties pursuant to a court order, or other legal process or requirement applicable to our Company; or when we believe, in our sole discretion, that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity or to investigate violations of our agreements or Company policies; and]
- [other third parties with your consent or direction to do so.]
Please note that these third parties may be in other countries where the laws on processing personal information may be less stringent than in your country.
- Our Security Measures to Protect your Personal Information
[Our company uses a fixed IP address, which is provided on a separate ISP line from all other business’ in our office building] [access to our WIFI is protected by a 20 key, non legible password] [Access to our offices is via a locked intercom door, members of the public or contractors can only gain access [Where possible we operate a paperless office with documents stored on our secure system] [Where customers paper files have been generated and FCA storage periods need to be adhered to, we have a designated locked storage room which is accessed via a key coded access panel] [We have designated confidential waste bins in each office, these are emptied daily and waste documents locked in our storage room. These documents are then removed and destroyed once a week by a professional data removal company] [All Pc’s and laptops used for handling data have passwords at login and document folder level] [Secure VPN and RDP, password controlled systems are used when accessing systems from outside the office, this is also limited to directors of the firm] [We have strict clear desk policies in all areas that are accessible by members of the public or contractors] [Any contractors that need access to our office or data are vetted by directors] [Our systems have security measures in place to help protect information under our control from the risk of accidental or unlawful destruction or accidental loss, alteration or unauthorized disclosure or access.] [Our system provider, Acturis, have altered their systems and processes for data capture and storage to comply with GDPR measures] [All redundant computer hardware have their systems formatted and hard drives removed and destroyed] [For the purpose of generating quotations, customers personal information is only shared with companies of whom we share Terms of Business Agreements. And whose use and storage of customers data will be used and stored compliantly. [For purposes of marketing any emails sent to our know contacts will hold opt out/unsubscribe options
[We may create links to other web sites. We will make a reasonable effort to link only to sites that meet similar standards for maintaining each individual’s right to privacy. However, many other sites that are not associated with or authorized by our Company may have links leading to our site. Our Company cannot control these links and we are not responsible for any content appearing on these sites. Since our website does not control the privacy policies of third parties, you are subject to the privacy practices of that third party. We encourage you to ask questions before you disclose any personal information to others.]
- Our Retention of your Personal Information
We will retain any personal information only for as long as is necessary to fulfill the business purpose it was collected. We will also retain and use your personal information for as long as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
- International Transfers of your Personal Information
[Information collected from you may, on occasion be stored and processed outside the UK in any other country in which our Company or agents maintain facilities, and by accessing our sites and using our services, you consent to any such transfer of information outside of your country.]
- Your Access to and Updating of your Personal Information
Reasonable access to your personal information may be provided at no cost upon request made to our Company at the contact information provided below. If access cannot be provided within that time frame, our Company will provide the requesting party a date when the information will be provided. If for some reason access is denied, we will provide an explanation as to why access has been denied.
- Changes to our Privacy Statement
[This Privacy Notice is subject to change. It was last updated on 17/05/2018 If we make changes to this Privacy Notice, we will update the date it was last changed]
- Contacting Us
If you have any questions about this Privacy Statement, our practices or have any concerns please contact our Privacy Officer at:
1 Oak House, Samuel Brunts Way, Mansfield, Notts. NG18 2AH
Telephone 01623 650232
The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.
Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
Contact & Communication
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.
This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.
This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.
Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website’s email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.
Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].
This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.
Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites, similar to; www.loginrailwaystation.co.uk or Bed & Breakfast Pembrokeshire.)
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Adverts and Sponsored Links
This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Shortened Links in Social Media
This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bit.ly/zyVUBo).
Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.
Resources & Further Information
• Data Protection Act 1998
• Privacy and Electronic Communications Regulations 2003
• Privacy and Electronic Communications Regulations 2003 – The Guide
• Web Design Wales
• PDF Form Designer
v.2.0 April 2013 Edited & customised by: Onyx Brokers Ltd, St Peters Chambers, 2 Church Side, Mansfield. Notts NG18 1AP
Terms and Conditions of use
These are the terms and conditions (“Website Terms”) which apply to your use of this website (“Website”). Please read them carefully and if you have any questions or issues, please get in touch by contacting us.
Please note that this Website is intended for use by residents of the United Kingdom whilst in the United Kingdom only. For the avoidance of doubt none of the information on this Website constitutes an offer to contract in any country in which it is available including the UK.
These Website Terms are in addition to any terms of business which you may have as a direct customer (“Direct Terms”) and in the event of any conflict between these Website Terms and any Direct Terms, the terms and conditions of the Direct Terms shall prevail.
Any products or services acquired will be subject to their own terms and conditions with the relevant provider which you must also read.
This Website is provided by Onyx Brokers Ltd (“Onyx Brokers”)
This Website may also contain hypertext links to, or information from, websites operated by third parties (meaning persons or companies other than Onyx Brokers). Where the Website includes any such information and/or links these are for information purposes only and Onyx Brokers makes no representation whatsoever about any such link, website or content. Separate terms and conditions may also apply to such websites. Onyx Brokers accepts no responsibility for the content of or your use of any website which is accessed via a hypertext link from this Website.
Availability and Access
Onyx Brokers does not warrant that this Website is free of viruses, worms, Trojan Horses or technical defects of any description‚ and accepts no responsibility for any technical problems arising from your use of this Website. Onyx Brokers will endeavour to ensure that this Website is accessible for 24 hours a day but will not be liable if‚ for any reason‚ the Website is unavailable for any time or for any period.
Onyx Brokers will have the right to suspend access to the Website (or to any part of it) temporarily or permanently and without notice.
At any time, access to and use of certain parts of this Website may be restricted to registered users, to which further terms governing access may apply. When applicable, such terms shall be drawn to your attention during the registration process. Onyx Brokers may, at its sole discretion refuse to register a user or to provide access to certain parts of the Website to certain users, without providing reasons for doing so.
Information Only Website
The information contained on this Website is provided for information purposes only and cannot be regarded as constituting advice or recommendations (professional or otherwise). Onyx Brokers will use reasonable care and skill to ensure that information contained on this Website is accurate at the date of publication. However‚ because of the nature of the internet‚ information on the Website may not always be accurate or complete.
Onyx Brokers reserves the right to make amendments and changes to the information on the Website and any references to details of products or services, including pricing, are subject to change without notice.
Onyx Brokers reserves the right to make amendments and changes to these terms and conditions without notice to you from time to time to reflect changes in market conditions affecting Onyx Brokers business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements, and any other changes.
Any such amendment shall be effective once the revised terms and conditions have been posted on the Website. You shall be responsible for reviewing the terms and conditions of the Website each time you use the Website and we will treat your use of the Website as signifying your acceptance of the terms and conditions applicable at the time you access the Website.
Onyx Brokers will take all reasonable steps to ensure that any information you provide (via email or otherwise) as a result of your access to this Website is kept secure‚ but please remember that‚ because of the nature of the internet‚ the security of emails cannot be guaranteed. There is no guarantee that any emails sent will be received by us.
All warranties, conditions, representations and terms, whether express or implied by statute, common law or otherwise, with respect to this Website and its content, including but not limited to implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy are excluded from these Website Terms to the extent that they may be excluded as a matter of law. Further, Onyx Brokers does not warrant that the Website will be uninterrupted or error free or that any defects will be corrected.
To the fullest extent permitted by law Onyx Brokers shall not be liable (whether in contract or tort, including negligence or breach of duty, or otherwise) for any damage, loss or liability sustained or arising out of or in connection with:
Your use of the Website
Your reliance on or your inability to use the information contained on this Website; or
Any failure or performance, error, omission, interruption, defect, delay in operation or transmission, computer virus, worm, Trojan Horse, or system failure, unavailability or suspension to this Website, including, without limitation, loss of profits, loss of income, loss of anticipated savings, loss of revenues, loss of data, loss of goodwill or loss of contracts or business (in each case whether direct or indirect) nor for any indirect, economic, consequential or special loss resulting from whatever cause.
To the extent permitted by applicable law, Onyx Brokers expressly disclaims all liability howsoever arising whether in contract, tort (or deceit) or otherwise (including, but not limited to, liability for any negligent act or omissions) to any person in respect of any claims or losses of any nature, arising directly or indirectly from: (i) Anything done or the consequences of anything done or omitted to be done wholly or partly in reliance upon the whole or any part of the information of this Website; and (ii) The use of any data or materials on this Website or unauthorised access to this Website or otherwise.
Onyx Brokers will not be responsible for any breach of these Website Terms caused by circumstances beyond its reasonable control.
Nothing in these terms and conditions shall exclude Onyx Brokers liability for death or personal injury resulting from Onyx Brokers negligence. You shall be liable for and shall indemnify Onyx Brokers and/or, where applicable Onyx Brokers subsidiaries, officers, directors, agents, licensors, successors and assigns from against any and all claims, actions, liabilities, losses, damages and expenses (including legal expenses) of any kind which arise out of or in connection with, directly or indirectly your breach of these Website Terms.
Copyright and other Intellectual Property Rights
Onyx Brokers (or its subsidiaries or licensors) own the copyright and all intellectual property rights existing on or within this Website (including but not limited to all database rights, trade marks, registered and unregistered trade marks, service marks and logos). Nothing in the Website shall confer on any person any licence or right with respect to any such intellectual property. Onyx Brokers name may not be used in any way, including in advertising or publicity pertaining to distribution of Information without our prior written consent.
The images, logos and names on the Website which identify Onyx Brokers or a provider of products or services from time to time are the proprietary marks of Onyx Brokers or the provider concerned. Nothing in the Website shall confer on any person any licence or right with respect to any such image, logo or name.
You are not permitted to download‚ print‚ redistribute or extract any information from this Website other than for your personal‚ non-commercial use.
You are not permitted to reproduce‚ copy, redistribute, modify or in any way change any of the information available on this Website.
You agree to indemnify and keep indemnified, Onyx Brokers, its officers, directors, agents, licensors, successors and assigns against all liabilities, claims, losses, costs, damage and expenses including legal fees incurred by Onyx Brokers should you breach any of the terms of this section (Copyright and other Intellectual Property Rights).
Data Protection and Privacy
Any personal information you supply to Bluefin via this Website will be treated in accordance with the Data Protection Act 1998.
Applicable laws may require that certain information or communications be in writing. When using the Website, you accept and agree that communication with Onyx Brokers may be electronic. Onyx Brokers may contact you by email or provide you with information by posting notices on this Website. For any contractual purposes, you agree to electronic means of communication and you acknowledge that all contracts, notices, information and other communications that Onyx Brokers provides to you electronically comply with any legal requirements that such communication be in writing. This provision does not affect your statutory rights.
If any of these terms and conditions are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which such terms and conditions are intended to be effective, then to the extent of such illegality, invalidity or unenforceability, in relation to such state or country only, such terms or conditions shall be deleted and severed from these terms and conditions and the remaining terms and conditions shall survive in full force and effect.
If Onyx Brokers fails at any time to insist upon strict performance of any of your obligations under these Website Terms, or if Onyx Brokers fails to exercise any of its rights or remedies to which Onyx Brokers is entitled under these Website Terms, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
These Website Terms set out the whole of Onyx Brokers agreement relating to your use of this Website. Nothing said by any sales person on Onyx Brokers behalf should be understood as a variation of these Website Terms.
Onyx Brokers have established this Website in England. English Law shall govern its use at all times and in the event of a dispute the parties shall irrevocably submit to the exclusive jurisdiction of the English Courts.
Questions, comments and requests are welcomed you should get in touch by contacting us.
We know that sometimes things go wrong and, in the unlikely event this happens, we want to put it right. As a valued client of Onyx Brokers, we want you to tell us if our advice or service does not meet your expectations. We take all client dissatisfaction seriously and seek to use the lessons learned to improve the way we do things. Please contact firstname.lastname@example.org if you have any complaints